Return Policy
Effective Date: 10th September, 2023.
Welcome to Ideal Home Kenya. We are committed to ensuring your satisfaction with our products. This Return Policy outlines our guidelines and procedures for returning and exchanging items purchased from our e-commerce store.
By making a purchase from our website, you agree to comply with this Return Policy. If you do not agree with this policy, please do not make a purchase.
Eligibility for Returns
We accept returns and exchanges under the following conditions:
Damaged or Defective Items: You may return or exchange items that are damaged or defective within [Insert Number] days of receiving the product.
Incorrect Items: If you receive the wrong item, please contact us immediately, and we will arrange for the correct item to be sent to you.
Return Procedure
To initiate a return or exchange, please follow these steps:
Contact Us: Email our customer support at [Insert Contact Email] with your order number and a detailed description of the issue. Please attach clear photos if applicable.
Return Authorization: We will review your request and provide you with return authorization instructions, including the return address and any additional information needed.
Package and Ship: Carefully package the item(s) in their original condition, including all original tags, packaging, and accessories. Ship the item(s) to the provided return address.
Tracking: We recommend using a trackable shipping method to ensure the safe arrival of your return. We are not responsible for lost or damaged return shipments.
Refund or Exchange
Once we receive your return and inspect the item(s), we will process your refund or exchange:
Refund: If you are eligible for a refund, we will credit the original payment method used for the purchase within 5 business days.
Exchange: If you choose an exchange, we will ship the replacement item(s) to you within 5 business days of receiving your return.
Non-Returnable Items
Certain items are non-returnable, including:
- Items not in their original condition or without original packaging.
- **Items that have been used, worn, or damaged by the customer.
- **Personalized or customized items.
- **Items marked as “Final Sale.”
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where we shipped the wrong item or the item arrived damaged or defective.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at idealhomekenya@gmail.com