Privacy policy

Effective Date: 10th September 2023.

Welcome to Ideal Home Kenya. We are committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our e-commerce services.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

Information We Collect

We may collect the following types of information:

Personal Information

1. Contact Information: This may include your name, email address, phone number, and postal address.
2. Account Information: Information related to your account, such as your username and password.
3. Payment Information: Details of your payment methods, including credit card numbers or other financial information.
4. Order Information: Information about your purchases and order history.
5. Communications: Records of your interactions with us, including emails and chat messages.
6. Preferences: Your marketing and communication preferences.

Non-Personal Information

1. Device Information: Information about the device you use to access our website, including IP address, browser type, operating system, and device identifier.
2. Usage Information: Data about how you interact with our website and services, such as pages viewed, products browsed, and actions taken.

How We Use Your Information

We use the information we collect for various purposes, including:

1. Providing Services: To process orders, payments, and provide customer support.
2. Communication: To respond to your inquiries, send order updates, and promotional emails (you can opt out at any time).
3. Analytics: To analyze and improve our website, services, and user experience.
4. Security: To protect against fraud, unauthorized access, and other illegal activities.
5. Legal Compliance: To comply with applicable laws and regulations.

Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

1. Service Providers: We may share your information with trusted service providers who help us operate our business, including payment processors and shipping companies.

2. Legal Obligations: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.

3. Business Transfers: In the event of a merger, sale, or acquisition of our business, your information may be transferred to the new entity.

Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can exercise these rights by contacting us at idealhomekenya@gmail.com 

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at idealhomekenya@gmail.com